Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through https://www.gorivo.store. By using our website and making purchases, you agree to comply with this policy.

Return Eligibility

Timeframe for Returns

Items may be returned within 30 days of the original purchase date. The item must be in its original condition, unused, and with all tags and packaging intact.

Non-Returnable Items

Certain items are not eligible for return, including:

• Personalized or custom-made products
• Perishable goods
• Items marked as final sale

Refund Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (503) 895-2802. You will receive instructions on how to proceed, including the return shipping address.

Refund Method and Timing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected].

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error. Shipping costs are non-refundable.

Contact Information

For any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1 (503) 895-2802
• Address: 9972 Southwest Jefferson Boulevard, Portland, Oregon 97238, United States

Policy Updates

We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Continued use of https://www.gorivo.store after changes constitutes acceptance of the revised policy.